College Advising Chatbot and Case Management Integration Services

The Vendor is required to provide the mainstay Chatbot platform to deliver a mobile-first, AI-powered solution capable of engaging students and escalating inquiries to campus-based advisers.
- The Chatbot must be capable of integrating with an existing case management system to support the tracking of key performance indicators (KPIS), management of student interactions, and timely follow-up and documentation.
- Chatbot services must include:
• A Chatbot accessible via SMS and/or other mobile-first platforms;
• The ability to deploy SMS- based campaigns to advise state hybrid program users that include accurate, timely, and state -specific information related to college and career advising, as prescribed by the board;
• 24/7 automated reactive text message services to provide real-time answers to students' college and career advising questions;
• Student engagement services, including proactive and reactive texting services, administered through the mainstay platform for all eligible advise state hybrid program participants with country cell phone numbers; knowledge base management services; and opt in/out management for program participants.
- Provide comprehensive implementation support to ensure the successful deployment and sustained performance of the hybrid advising solution across participating state schools.
- maintain the capacity to regularly review and update both proactive and reactive content in response to policy changes and key advising milestones.
- implement structured workflows for editing, testing, and approval prior to content deployment.
- ensure seamless and timely deployment of Chatbot messaging aligned with critical program timelines and student engagement needs.
- Questions/Inquires Deadline: July 22, 2025