Clinical Case Management and Patient Referral Pathway Services

The Vendor is required to provide to conduct a program evaluation related to patient referral pathways and clinical case management services for residents in agency.
- The specialists book accommodations and travel for the client. 
- In Iqaluit, referrals are generated by a physician or nurse practitioner, with Iqaluit Case Management supporting the process.
- This will involve examination and analysis of each of the current programs, services, human resources, structures, and pathways in each of the three regions including:
•    Total volume of medical travel and medevacs per region over the last 5 years
•    Breakdown of categories of medical travel and reason for medevac per region over the last 5 years.
•    Projections of future volume for each program over the next 5 years.
•    Detailed mapping of current systems for case management and patient referral programs including discharge instructions, diagnostic results and return to state follow up care, by region.
•    Current resources - human, financial, technological - associated with case management and patient referral programs in each region and anticipated future demand.
•    Clinical and administrative documentation and information systems.
•    Program administration, oversight, and continuous quality improvement management.
•    Program data collection, management, analysis, and reporting.
•    Review of program policies and procedures.
•    Focus groups and key informant interviews.
•    Use of external organizations/partnerships.
•    Identification of program pain points, gaps, areas of deficiency, areas of duplication, resource intensive areas, inefficiencies, etc.
•    Generate a visual map of current processes and workflow for case management and patient referral programs in each of the three regions.
- Review other models, standards, and practices in provincial/territorial jurisdictions with a special focus on northern, remote, and rural jurisdictions.
- Review promising/leading/best practices, trends, national standards, and innovative solutions for providing streamlined case management and patient referral programs, ensuring the review is sensitive to state unique challenges.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 13, 2025