ArcGIS Enterprise Support Services

The vendor is required to provide ArcGIS enterprise support services for scripting, database design, and data maintenance.
- Amazon web services (AWS) server support for ArcGIS enterprise
•    The management and support of AWS infrastructure and services for hosting and operating ArcGIS enterprise, including server and database management. 
•    Services ensure optimal performance, scalability, and security of ArcGIS enterprise components in the AWS cloud environment.
- System migration and collaboration with current consultant
1. Coordination with existing consultant:
•    The system is currently being managed by a consultant. 
•    The successful proposer will be required to work closely with the existing consultant to ensure a smooth and seamless migration of the ArcGIS enterprise system, all associated applications, and services.
2. Migration planning and execution:
•    Develop a detailed migration plan that includes identifying dependencies, assessing current configurations, and ensuring minimal disruption to service during the transition process.
3. Transition of services:
•    Ensure the full transition of ArcGIS enterprise services (portal for ArcGIS, ArcGIS server, ArcGIS data store, etc.) and associated applications to the new managed environment. 
•    This includes migrating data, custom applications, configurations, and integrations.
4. Knowledge transfer:
•    Facilitate knowledge transfer sessions with the existing consultant to ensure that the new environment is configured appropriately, and that the organization's internal team is trained on the new system.
5. Post-migration support:
•    Provide post-migration support, including troubleshooting any issues that may arise during or after the migration and ensuring that all systems and applications are fully operational in the new environment.
- AWS cloud infrastructure management
•    AWS environment setup: setup and configuration of AWS services for ArcGIS enterprise deployment.
•    Resource scaling: monitoring and adjusting resources (e.g., ec2 instance sizes, storage, etc.) based on load and performance.
•    Cost optimization: analyzing usage patterns and suggesting cost-effective resource allocation and scaling.
- Server and database management
•    Ec2 instance management: deployment, configuration, and maintenance of ec2 instances hosting ArcGIS enterprise components (portal for ArcGIS, ArcGIS server, data store).
•    RDS and PostgreSQL geodatabase management: setup, configuration, and optimization of AWS RDS (PostgreSQL) for hosting ArcGIS geodatabases.
•    Elastic load balancing: configuring AWS elastic load balancer (ELB) to distribute traffic across multiple ArcGIS servers to ensure high availability and fault tolerance.
- AWS backup and recovery
•    Backup management: setup and automation of backup processes using AWS tools like s3, glacier, or snapshot-based backups for ec2 instances.
•    Disaster recovery: design and implementation of disaster recovery strategies, including multi-region or multi-AZ backups for AWS-hosted ArcGIS environments.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 23, 2025