Mobile Application Enhancement Services

The vendor required to provide mobile application, currently available in the apple app store and google play store, which serves as a single-entry point for state government services.
- Implementing agentic artificial intelligence (AI) modules within the state application to enhance service delivery to users of the application as described below.
- Desired timeline – 120 days
1. Agentic AI modules within the agency mobile application to enable:
•    Autonomous completion of multi-step government service transactions on behalf of users, based on user consent and preferences. 
•    Proactive notifications, reminders, and personal recommendations for relevant state services. 
•    Context-aware assistance, including dynamic form filling, document retrieval, and eligibility checks. 
•    Adaptive learning from user interactions to improve future service delivery and support.
2. Agentic AI capabilities to select legacy digital services that interact with the mobile application by:
•    Enabling secure API-based communication between agentic AI modules and legacy systems. 
•    Facilitating autonomous data exchange, workflow orchestration, and service fulfillment across disparate platforms.
•    Supporting legacy service modernization through AI-driven automation, error handling, and exception management.
- Desired timeline – 180 days
1. Smart wallet integration:
•    Support for financial tokenization (digital payments, prepaid balances) and required PCI DSS (payment card industry data security standard) controls. 
•    Support for digital credentials (driver’s licenses, hunting and fishing licenses, professional certifications) and required PCI DSS controls. 
•    Secure storage and presentation of credentials using industry standards
2. Voice navigation: 
•    Full voice-enabled navigation throughout the application. 
•    Support for natural language commands to access services, complete forms, and navigate menus. 
•    Accessibility compliance
3. Biometric security enhancements:
•    Integration of biometric authentication (facial recognition, fingerprint) to augment existing azure b2c identity single sign-on (SSO) and multi-factor authentication (MFA). 
•    Compatibility with device-native biometric APIS.
4. In-app survey function:
•    Development of an in-app survey feature designed to solicit user feedback for ongoing improvements. 
•    Ability to customize survey questions and collect responses securely. 
•    Reporting and analytics capabilities for survey results.
5. Multi-language functionality:
•    Support for multiple languages within the application interface. 
•    Ability for users to select their preferred language. 
•    Compliance with best practices for localization and accessibility.
6. Performance improvement for existing AI chatbot:
•    Review current architecture of chatbot functionality.
•    Provide design and implementation support for lifecycle
7. User interface update to incorporate significantly larger population of digital government services:
•    Review current mobile application user experience (UX) design and update to support approximately 300 potential digital services. 
•    Build out improved UX to provide rapid discovery and access to services based on larger number.