Document Processing Services

The vendor is required to provide document processing services (DPS) using state provided document imaging solutions.
- Obtain inbound mail processing and document imaging services for public assistance programs administered by commission.
- Ensure continuous service in the performance of inbound mail processing and document imaging functions;
- Design, develop, implement, and maintain acceptable quality controls for ensuring accuracy of data collected from inbound documents (inclusive of agency’s received date being identified, maintained, and utilized).
- This staff will use the document processing equipment to manage, maintain and improve mail and imaging operations.
- Provide a comprehensive business solution for managing inbound documents received from commission offices, applicants, and existing consumers such as, but not limited to, application for assistance, requests for recertification for assistance, verification documents, reported changes, enrollment broker (EB) documents, requests for verification forms, or other consumer correspondence.
- The document processing services must include imaging of inbound documents, which is defined as the process of scanning and saving documents as electronic images in commission system for online access and viewing, as well as document handling and retention according to commission requirements.
- Standard normal operational hours include Monday through Friday, beginning at 4:30 am, and end times can vary based on the volume and type of mail received daily.
- Commission to expand internet and call-center services to provide 24-hours a day, seven (7) days a week self-service options for consumers, and to utilize other technologies to increase efficiency in the business process.
- Applications and related documents are maintained in electronic case files.

- Contract Period/Term: 3 years
- Pre-Proposal Conference Date: July 22, 2025
- Questions/Inquires Deadline: July 24, 2025