Fingerprint Card Conversion Services

The vendor is required to provide fingerprint card conversion facilitator for the hard card conversion process and be responsible for the following:
1. Point of contact for applicants and out of state licensees
•    Provide a clear and accessible method—such as phone, email, or an online form—for applicants and licensees located outside of state to request fingerprinting services necessary to obtain or maintain licensure.
2. Fingerprint card distribution (ensuring applicant submits fd-258 cards)
•    Upon request, the contractor shall provide the applicant or licensee with two (2) standard fd-258 fingerprint cards. 
•    Detailed written instructions on how to:
o    Locate a law enforcement agency to complete fingerprint rolling; obtain two non-identical fingerprint impressions; accurately calculate and pay all associated fees; submit payment to the contractor.
o    Return the completed fingerprint cards to the contractor.
3. Fee collection
•    Converting hard fingerprint cards to electronic format 
•    Transmitting fingerprint results to the department
4. Electronic submission and storage
•    Convert the fingerprints into electronic live scan format and submit them to the department
•    Second set of fingerprint cards for immediate resubmission in the event the first set is rejected by the department (e.g., due to quality issues). 
•    If both sets are rejected, the department may proceed with a name-based background check to obtain the applicant’s criminal history information. 
•    Under no circumstances shall the contractor charge any additional fees for the processing or resubmission of rejected fingerprint submissions.
5. Retention and compliance
•    Retain the electronic live scan submission per department retention requirements.
•    Requirements for record retention and destruction following the completion of the fingerprinting process.
•    Provide department certification documentation of record retention and destruction compliance.
6. Status inquiry access for applicants and customer service
•    An online portal, email and a dedicated phone line to verify whether their fingerprint cards have been received and submitted to department
•    The portal and phone line must be available during regular business hours (Monday–Friday), and response times must not exceed two (2) business days.
•    Provide general guidance and support regarding the fingerprinting process as needed.
7. Online services
a. Results
•    The board staff have on-demand access to an online portal system for applicant information including verifying a submission was made, process status and results.
b. Tracking and reporting
•    Provide the board with a detailed quarterly report that includes statistical data related to fingerprinting services. 
•    This report shall include, at a minimum, the number of fingerprint submissions processed, submission and result dates, rejection rates and reasons, resubmissions, fee collection details, and any customer service metrics. 
•    Reports are due within 15 business days following the end of each quarter.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 16, 2025