Parking Enforcement Management System and Citation Management System

The vendor is required to provide of all material, labor, equipment, services, and training necessary to furnish and install a fully integrated on-line, real-time, parking citation management system functioning.
- Data platform for citations, both past and future; past data available in .csv format
- Handheld mobile enforcement equipment
- Enforcement management and analytics
- Citation payment portal
- Citation collections and follow-up, including interface with system
- Resident permit program preferred but not required - Readily expandable to accommodate additional parking facilities, features and configurations.
- Citation management system:
• Integrate with city’s parking meter and PbC systems for citation management and financial reporting.
• Hosted environment must have an off-site secure backup location.
• Log and track all user activity within the system and generate audit reports on user activity.
• City will have complete ability to add to, delete from or revise the passwords that are established by the network administrator.
• The password system will include the provision of logging into the event and user’s name each time a password is used to gain access to or within the system.
• Utilize protocols and passwords that prevent unauthorized access to software and hardware and manipulation of data and reports, including individual transactions.
• Utilize MFA for all users prior to access as stipulated by system.
• Provide alternative MFA devices other than cell phones, for city employees that do not have mobile communication.
• Define individual user and group-based security.
• Ability to assign a unique user id and password for each person authorized to use system.
• Ability to establish an expiration period for passwords and periodically change that password for each authorized user id.
• Ability to disable a user id following successive log-on failures exceeding a specific limit.
• Ability to view and report user and group level security rights and create user defined fields.
• Ability to query database by name, vehicle, license plate, citation number, appeal number, location, or event.
• Ability to create and issue citations via handheld device.
• Ability to create unique citation types with violation description.
• Ability to assign unique and assigned numeric values as a citation identifier.
• Ability to assign citation blocks per officer or equipment.
• Ability to set and adjust citation violation fines.
- Email management
• Ability to schedule auto-generated emails.
• Ability to monitor and audit outgoing email batches, bounce backs, etc.
• Html and text email capabilities, with unlimited characters within body of email.
• Ability to incorporate graphics or images within email body.
• Ability to attach pdf to email, and other common file types.
• Ability to send email directly from customer account page.
• Ability to create custom fields on citation, including dropdown menu for public comments, private comments, etc.
• Ability to attach an image to the citation.
• Citation images must be available for the customer to view when logged into their account.
• Issued citations automatically, instantaneously,
• Stored in sortable, searchable database.
• Ability to transfer unpaid citations to a third party (i.e.; collections agency).
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: April 11, 2025