Workforce System

The Vendor is required to provide career and training services utilizing a case management delivery system to participants in the agency and dislocated worker programs.
- Basic Career Services
• Eligibility determination for funding and services;
• Outreach, and orientation to the information and other services available through the American Job Center;
• Initial assessment of skill levels (including literacy, numeracy, and English language proficiency), aptitudes, abilities (including skills gaps), and supportive service needs;
• Job search and placement assistance and, in appropriate cases, career counseling, including information on in-demand industry sectors and occupations; and nontraditional employment; and appropriate recruitment and other business services on behalf of employers
• Referrals to and coordination of activities with other programs and services;
• Workforce and labor market employment statistics information including job vacancy listings in such labor market areas, job skills necessary for job openings; and information on local occupations in demand and the earnings, skill requirements, and opportunities for advancement within those career pathways; and
• Performance information and program cost information on eligible providers of training services;
• Provision of information, in formats that are usable by and understandable to one stop center customers, regarding how the local area is performing on the local performance accountability measures;
• Information in formats that are usable by and understandable to customers, relating to the availability of supportive services or assistance, provided by partners;
• Referrals to supportive services or other needed assistance;
• Information and assistance regarding filing claims for unemployment compensation;
• Information and assistance regarding establishing eligibility for financial aid assistance for training and education programs that are not funded under this act.
• Develops and implements a staff development plan that includes information sharing, project management, team building, and ensures that staff has skills and knowledge of partner services to effectively delivery quality services
• Implements a process to operate centers in an effective and efficient manner
• Creates a high-performance work environment through the development and promotion of functional and cross-functional teams
• Establishes and communicates specific and measurable performance standards in conjunction with the board, consortium and input from partner staff regarding their own performance standards
• Uses performance information to measure the effectiveness of the AJC delivery system and to implement any required continuous improvement activities
• Develops continuous improvement processes to respond to immediate operational needs while ensuring that short-term actions support long-term objectives
• Ensures quality service delivery to customers with special needs
• Establishes and enforces policies that define operations such as hours of operation, data confidentiality, service delivery, proper equipment use, health and safety, office closings, and emergencies.
• Maintains knowledge of partner program policies and procedures that affect service delivery in order to ensure programmatic and statutory compliance
• Establishes and maintains an environment that encourages innovative approaches and incorporates new technologies to meet customers’ needs
• Conducts community outreach, to include the use of the print, radio/television, and social media, as well as making presentations about the local one-stop system and services for civic and community organizations
• Implements and maintains a service delivery system that meets the needs of the job seeker customers
• Conducts and/or coordinates a robust schedule of workshops for the system and that are available to all customers in the local area, to include virtual workshops
• Develops and implements procedures that facilitate efficient customer flow through career and training services
• Maintains a system to address customer feedback regarding service delivery and make improvements as needed
• Establishes and maintains an effective service recovery procedure that addresses customer complaints in a timely and efficient manner
• Develops and implements a new employee orientation procedure to acclimate new partner employees to site procedures and policies.
- Contract Period/Term: 3 years
- Pre-Proposal Meeting Date: May 27, 2025
- Questions/Inquires Deadline: June 3, 2025