Request Tracking System

The Vendor is required to provide the county with an operationally proven commercial off-the-shelf (COTS) request tracking system (RTS) solution that will streamline the intake, tracking, and processing of records requests for the departments.
- Provide effective record management, ensuring that the information is accessible, authentic, and accurate.
- Provides local summary criminal history information to authorized entities, including city, county, state, and federal agencies, for employment, licensing, and certification background checks.
- Provide to discover the products and services offered by vendors to implement a secured, scalable, and efficient request tracking system that the department will use to track and coordinate requests for records.
- Proposed software offered has administrative functions that are centrally managed or distributed among different security levels.
- Indicate Solution’s hosting model and platform as being On Premises, Cloud-based or hybrid.
- Platform currently supports 103 registered users, with an average of about 20 users active concurrently at any given time.