Lost and Found Software

The vendor is required to provide to implement a robust, feature-rich, and secure lost and found software solution that enhances passenger experience, boosts operational efficiency, supports compliance with internal policies, and provides 24/7 reliability.
- In-scope
• User interface and usability
o User-friendly and intuitive navigation for all user levels.
o Dashboard integration for quick access to key functions and metrics.
• Artificial intelligence (ai) integration
o Ai-enabled item valuation tool to assist staff in decision-making.
o Ai for intelligent item matching and trend analysis.
• Mobile accessibility
o Dedicated mobile application for staff use, with full functionality for report submission, communication, and tracking.
o Biometric login (fingerprint) for secure and fast access.
• Data security and compliance
o Integration of a firewall or equivalent security layer to protect personally identifiable information (PII). 
o Include GDPR as well as HIPAA protection with role-based access controls.
o data storage policy in line with industry regulations (at least 1-year retention with encryption). 
o data should be retained as well as ability to audit for training purposes to ensure consistent professional language is used to communicate with the guest.
• Communication tools
o Support for three methods of passenger communication: phone, chat messaging, and SMS through the web interface.
o Internal staff messaging system to replace dependency on email.
• Reporting and analytics
o Real-time productivity tracking with configurable retention settings.
o Chronology logs of all actions per item and per employee.
o Data exporting features to include pdf.
o Customizable reports with automated emailing capabilities.
• Access control and submission workflow maintain policy-compliant restrictions on report submissions.
o Optional locker system integration, provided it aligns with policy enforcement.
o Multi-factor authentication for higher security.
• Training and support
o Online help portal with tutorials, policy guidance (do’s & don’ts), and employee quizzes.
o Interactive simulations and learning module for onboarding.
o 24/7 technical support availability, including weekends.
• Categorization features
o Dynamic category management: ability to add and remove item categories in the system as needed.
o Ai-assisted categorization based on item categorization.
• Logistics on how matched l/f items are returned to customers
o Shipping companies (various carriers, such as FEDEX, ups, and USPS, should be allowed, but they must come to collect the shipments from the airport.)
o Types of shipping services- overnight, express…etc.
o Option to hand delivers items.
o Payment and billing terms- how are the customers charged.
- Out of scope
• Hardware upgrades or locker system installations.
• Rewriting existing lost and found policies.
• Integration with unrelated airport operations systems (e.g., baggage claim, security footage).
- Contract Period/Term: 5 years