Design Develop Implement Digital Platform

The vendor is required to provide conducting market place research regarding the design, development, implementation, and support of a digital platform to serve as a centralized, user-friendly resource directory connecting individuals and caregivers with services related to health, aging, disability, housing, transportation, and other social determinants of health in the state.
1. System features and accessibility
• Provide a web-based resource directory and database of health and human services serving state with a Searchable interface and robust filtering options. 
• comply with the act to ensure accessibility for all users. 
• Offer flexible navigation options and customizable help features to enhance user experience.
• Include and enforce a detailed style guide to maintain consistent design and presentation. 
• Support customizable logos specific to state or individual agencies. 
• Provide custom search widgets that can be embedded on external websites, including options to limit search by service area or topic. 
• Offer an online chat feature supported by real staff for consumer assistance. 
• Offer a call-in information and referral (I&R) option to consumers. 
• Offer free interpretation services in many languages for both the online live chat and call-in phone line support features for consumers. 
• Keyword and phrase search with fuzzy matching and auto-suggestions. 
• Filters by geographic area (city, county, zip code, radius-based search), eligibility criteria (age, income, disability status), service categories (healthcare, housing, transportation, food assistance, legal aid, etc.), languages offered, and other relevant parameters. 
• Option to save search queries and set up alerts for new or updated resources matching criteria.
• Detailed provider profiles including contact info, office hours, service descriptions, eligibility requirements, application procedures, languages spoken, and insurance or payment info if applicable. 
• Integration of maps with directions and public transportation options 
• Support for multiple languages on the front-end, with easy toggling by the user. 
• Intuitive user interface adaptable to smartphones, tablets, and desktop devices. 
• offline access or app-based solution considered a plus.
2. Security and user access 
• Maintain a secure environment adhering to robust security requirements. 
• implement permission-based account access, enabling providers to directly update their resources and Flag records as needed. 
• Public users: 
o Search, browse, and view resource information without registration. 
o Optionally register for saving favorites, receiving newsletters or alerts, and submitting feedback. 
• Registered users: 
o Save resource lists, create personalized profiles/preferences, and interact with providers. 
o Participate in surveys or resource rating. 
• Service providers: 
o Secure portal to claim or add listings, update service info, submit eligibility changes, and upload documentation. 
o Workflow for verification and approval by admins. 
• Administrators:
o Content management system (CMS) for reviewing, editing, publishing, or retiring listings. 
o User management and permission controls. 
o Reporting tools to analyze usage, coverage gaps, and data quality. 
• Data encryption in transit and at rest.
 • Role-based access control and audit logs. 
• Compliance with relevant privacy regulations
• Secure handling of any personal or sensitive information.
3. Data structure, management and standards 
• Define and enforce inclusion and exclusion criteria for agency and resource listing data. 
• Implement and maintain documented standards and quality control measures for resource database management. 
• Utilize a detailed taxonomy (note source or standards used) with categories and subcategories to classify resources, supporting single or multiple category associations per service. 
• Provide detailed service location mapping methodologies, including service areas by city, county, and zip code. 
• Support the addition of custom fields and custom field labels specific to the state implementation. 
• Operate on a documented and reliable database platform, hosted in a secure and stable environment. 
• maintain accreditation or meet standards comparable to inform country
• Enable data sharing, integration, and agreements to acquire data from external sources, primarily agency partners, with processes to support data integrity and partner collaboration. 
• Validation rules and periodic review workflows to maintain accuracy and relevance.
• Offer APIs enabling information and referral (I&R) for agency partners using agency technology and support resource presentation via other state easy access tools including service finder widgets and guided questionnaires with personalized service recommendation outputs. 
• Offer APIs enabling I&R for agency partners not using agency technology, supporting closed-loop I&R integration with partner technologies.
5. Reporting and data analytics
• The system shall generate reports on:
o Total number of state -based agencies serving state.
o Agencies serving state but located in bordering states.
o Total service listings associated with these agencies.
o Number and details of national agencies in the database.
o Inclusion and categorization of online-only resources.
o Hierarchical structure of records (agency, site, locations).
o Unique listing ids for agencies and individual services.
o Default search result data points/fields for services.
o Record update frequency.
o Service areas by city, county, and zip code.
o zip code to city translation during consumer searches.
o Classification of listings as local, statewide, or national.
o Access and filtering of agency structures and service categorization.
o Nightly batch update processes to transfer records to secure division servers.
o Available reports for division users with descriptions.
o Staff supporting record maintenance.
• The system shall provide trackable reports and metric exports to monitor system and data usage.
• Dashboards for usage metrics, popular services, search trends, and demographics.
• Exportable reports for funding or compliance purposes.