Centralized 911 and Radio Voice and Data Logging Recorder Services

The Vendor is required to provide a centralized 911 and radio voice and data logging recorder services
- Develop a comprehensive, phased Implementation Plan for the transition to the new Solution.
- Implement industry standards and best practices for physical and logical security, security monitoring, and security management.
- Provide 24/7/365 monitoring services and help desk services with trouble ticketing and customer support services.
- Develop a training plan, train system users to enable them to proficiently perform the duties associated with the utilization of the Solution and train the system administrators to proficiently maintain the Solution.
- Develop a training plan, train system users to enable them to proficiently perform the duties associated with the utilization of the Solution and train the system administrators to proficiently maintain the Solution.
- Solution will include a centralized logging and retrieval system where recordings can be shared between primary and secondary locations and will support a remote workforce’s ability to record and retrieve recordings as if they were onsite at a primary location.
- The centralized voice logging recording (CVLR) solution requirements:
•    Architecture
•    Central Equipment
•    Cloud
•    Cyber Security
•    General System and Technical Requirements
•    Integration
•    Malware & Anti-Virus Protection
•    ECC Operations
•    Future Expansion
•    Industry Standard Best Practice Guidelines
•    Purging and Archiving
•    Quality Assurance
•    Records Fulfilment
•    Records Management
•    User Experience
- Provide all Support and Maintenance Requirements
•    Performance Standards
•    Remote Access
•    System Maintenance
•    System Monitoring
•    System Support
•    Trouble Tickets
•    Warranty Provisions
- Implement CVLR Solution security, including physical and logical security measures, security monitoring and management, security techniques and protocols, and encryption.
- Platform recorder design and network interface diagrams updated and completed.
- The Contractor shall customize training materials to accommodate all user roles as follows:
•    Call takers
•    Dispatchers
•    Supervisors
•    Trainers
•    Records Fulfillment
•    Technical support personnel
•    Management
•    System administrators.

- Contract Period/Term: 10 years
- Pre-Proposal Conference Date: September 30, 2025