NextGen911 Cloud Based Platform

The vendor is required to provide next generation 911 system, but for some locations with unique requirements (shared or limited space, for example) a cloud-native platform is necessary.
- The process implementing a statewide next generation (next gen, or ng) 9-1-1 system, but for some locations with unique requirements (shared or limited space, for example), a cloud-native platform is the more suitable solution.  
- To address these requirements and ensure reliable 9-1-1 coverage across as many locations as possible, the state seeks an experienced contractor(s) to implement and maintain a cloud-native ng9-1-1 call handling platform.  
- The overall solution will consist of both the SaaS platform as well as services provided by the contractor, including:
•    Platform design;
•    Platform implementation and testing;
•    Training; and
•    Ongoing platform maintenance
- Solution requirements
1. Telephony network requirements
•    Solution must be a cloud-native solution hosted in the contractor’s tenant with one of the following cloud providers: amazon web services (AWS), google (google cloud platform), microsoft (azure), or oracle (OCI), and interconnect with the academic backbone and points of presence (POPS) for connectivity between all state resources and infrastructure.
2. Interoperability
•    To ensure interoperability between the proposed i3 call handling equipment (CHE) solution(s) and all components of interconnected ESInet and ng9-1-1 core services (NGCS) solution(s), the offeror must commit to, and document (prior to completion of contract negotiation), the interoperability of their CHE solution with available i3 ESInet and NGCS solutions.
•    The rules outlined in the federal communications commission report and order in the matter of facilitating implementation of next generation 911 services (ng911), the proposed solution must support state in certifying that it is technically ready to receive 9-1-1 calls and texts in the IP-based format requested.
•    The solution must enable bidirectional call transfers between 988 and ng911 systems to ensure efficient response coordination.
3. Solution hardware plan
•    Provide its proposed solution hardware plan listing and describing all computer and network equipment required for its proposed solution, including production environment, test environment, backup environment and connectivity.
•    Individual desktops for 911 call centers or remote worker laptop computers are not required, as these are provided by state 911 call center providers.
•    Include a critical spares kit for all customer-premises-installed equipment. 
•    Any spares used from the kit must be replaced within 24 hours, with tracking information for the shipment provided in advance.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 13, 2025