Customer Service Request Management System

The vendor is required to provide customer service request management system (CSRM) system since 2011, supporting a wide range of municipal operations including maintenance requests, code violations, and general public inquiries.
- Requirement
•    Current state of CSRM technology and recent innovations
•    Market approaches to city customer service challenges
•    Industry best practices and implementation strategies
•    Technology trends that may benefit city operations
•    Approaches to ensuring equitable access and an inclusive experience for all customers.

- Questions/Inquires Deadline: November 04, 2025