Electronic Health Record System

The vendor is required to provide electronic health records system (EHR), including licensed software, and cloud hosting of agency electronic medical records.
- The EHR solution offers:
•    Medication management; 
•    Order filling and processing; 
•    Patient safety-related features; 
•    Provisions for data exchange connectivity to allow the transfer of required information between city and other medical providers; 
•    Capability to submit medicare, Medicaid and third-party claims manually or electronically; 
•    Minimum data set (MDS) production with reimbursement optimization and query; 
•    Point of care (POC) data and system integration; 
•    Care plan generation with ability to add templates; 
•    Tracking of patient vitals; 
•    User defined assessments, library of observations, and events; 
•    Ability to create, manage and securely keep all patient clinical documentation including history and physical examinations, progress notes, lab results, and any other form of clinical documentation; 
•    Scheduling; 
•    Insurance eligibility checking, including medicare 
•    Ability to offer ePrescribing pharmacy integration, in order to electronically send prescriptions directly to a pharmacy from the point-of-care; 
•    Support for electronic medication administration record (EMAR); 
•    Ability to administer accounts receivable; 
•    Provision of medicare and Medicaid electronic claims submissions; 
•    Provision of electronic remittance advice; 
•    Reporting on patient data, including data analysis functions; 
•    ICD-10 functionality; and 
•    General programming services, including custom programming based on needs defined by the state, including, but not limited to custom applications and application programming interfaces (API).
- Requirement:
•    A fully functional electronic health record (EHR) system including all warranted software installations and required configurations; 
•    Cloud-based hosting services for the EHR system, ensuring high availability, security, and compliance with all relevant regulations; 
•    A secure, scalable, and reliable cloud-based hosting environment; 
•    Operational support services to address any technical issues that may arise; 
•    Continuous support for the EHR system, including monitoring, troubleshooting, and performance optimizations; 
•    Regular maintenance of the EHR system, including updates, patches and upgrades to ensure the system remains secure and functional; 
•    A detailed schedule for regular maintenance activities, including updates and patches; 
•    Robust security measures to protect sensitive data, including encryption, access controls and regular security audits; 
•    A comprehensive security plan outlining measures to protect data integrity and confidentiality.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 6, 2025