Customer Information System Software

The vendor is required to provide customer information system (CIS) software and services, including software, hardware specifications, implementation and project management, and other technology services.
- CIS system will be responsible for the following:
•    Creation and maintenance of customer profiles
•    Linking of accounts to location addresses and meters
•    Handling account transfers, closures and updates
•    Integration with smart meter to receive monthly meter reads
•    Validation and estimation of readings, where necessary
•    Calculation of charges based on usage, rate structure and service type
•    Generation of customer bills and customer notices
•    Tracking overdue accounts and managing customer payment plans
•    Issuing reminders, late fees and disconnection notices
•    Integrations with financial system, enterprise asset management system and customer portal
•    Data analytics
- Software scope
•    Customer information system (CIS)
•    Includes general and technical requirements.
•    Any other necessary software components to support the proposed core application software solution.
- Required services
•    Project management
•    Software installation and set-up
•    Security design and configuration
•    Business design and software configuration
•    Technical design and standards and system documentation development
•    Data conversion and migration
•    Business analytics, report and form development
•    Integration and interface development
•    Testing
•    Training
•    Deployment
•    Ongoing support and maintenance services
•    Ongoing hosting services.

- Contract Period/Term: 5 years
- Mandatory Pre-Bid Conference Date: November 5, 2025
- Questions/Inquires Deadline: November 7, 2025