Text Messaging System

The Vendor is required to provide a text messaging system for the authority.
- The system is necessary to enhance communication between authority and residents/landlords, improve operational efficiency by allowing authorized staff to send mass or targeted text messages, provide reliable, real-time dissemination of Agency updates, event notifications, and emergency alerts.
- Provide a secure, user-friendly platform compatible with authority existing systems, including Yardi, and accessible by multiple authorized users across departments.
- Functionality
•    Ability to send unlimited bulk and targeted outbound text messages to segmented contact groups.
•    Support for MMS (multimedia messaging such as photos or flyers).
•    Message scheduling with the ability to pause and edit scheduled broadcasts.
•    Message automation for recurring notifications or reminders
•    Customizable message templates for consistent communication.
•    Allow the ability to send corporate-wide text messages, property specific text messages and individual text messages.
•    Ability to track delivery, open, and failure rates for reporting purposes.
•    Emergency alert functionality to quickly notify all contacts during critical situations.
- Users and Volume
•    Estimated authorized users: 6–10 authority staff members across departments (Communications, IT, and Human Resources).
•    Estimated recipients: 7,000+ residents, landlords, and partners.
•    Outbound messaging only (no inbound or two-way communication required at this time).
- Integration & Compatibility
•    Must be compatible with the Yardi property management software API for a dynamic contact import or integrated with Yardi through a secure third-party system, e.g., Zapier.
•    Ability to upload CSV or Excel files to import new non-Yardi contracts, and or formats required for system integration.
•    Cloud-based access with secure, role-based permissions.
•    System should provide an API or secure data interface for future integrations if needed.
•    Ability to create and manage segmented contact lists.
•    Time estimate of system integration
- User Access & Management
•    Minimum of 10 user accounts with unique logins and role-based access controls.
•    Web-based administration portal with audit trail and message history.
•    Ability to assign permissions by department or role.
- Reporting & Analytics
•    Dashboard view for message delivery metrics and usage statistics.
•    Exportable reports in Excel or PDF format.
•    Archiving message history for at least 12 months.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 11, 2025