Upgrade City Oracle Billing System

The Vendor is required to provide operates a complex and mission-critical Customer Information System (CIS) environment leveraging Oracle's Customer Care and Billing (CC&B) platform, currently running version 2.7 in an on-premises deployment.
- The City employs Oracle WebLogic for application deployment, Oracle Golden Gate for real-time database replication to support reporting, and BI Publisher, Sequel Server Reporting Solution (SSRS), Tableau, and Power BI as part of its reporting suite. 
- Additionally, Azure DevOps is leveraged for managing project tracking, defect resolution, and agile delivery.
- To support development, testing, training, and operational continuity, the City maintains seven (7) distinct CC&B environments: 
•    Production 
•    User Acceptance Testing (UAT) 
•    Quality Assurance (QA) 
•    Development 
•    Training 
•    Sandbox 
•    Gold (pre-production baseline)
- The existing CC&B ecosystem is integrated with over 35+ enterprise and third-party systems, including but not limited to Oracle Meter Solutions Cloud Services (MSCS), Oracle Work and Asset Cloud Service (WACS), Oracle Network Management System (NMS), Esri GIS, Itron field systems, Maximo, and PeopleSoft Financials. 
- These integrations play a pivotal role in enabling end-to-end utility operations, such as metering, billing, outage management, and customer engagement.
- Upgrade Phase Activities
•    Analyze and review the current CC&B 2.7 environment—including applications, integrations, BI reports, system architecture, business processes—and based on the current state, propose a comprehensive, phased upgrade approach to version 25.4.
•    Develop a high-level upgrade roadmap with input from City stakeholders, reflecting milestones, dependencies, and key deliverables.
•    Provide a detailed implementation plan for each environment iteration: Development, Sandbox, Training/Gold, QA, UAT, and Production.
•    Conduct functional and technical workshops to validate the upgrade scope, gather detailed use cases for integrations, and identify impacted reports and interfaces. 
- These workshops shall:
•    Identify where existing customizations may be replaced by base product functionality in v25.4.
•    Provide details on any new components to be developed in Groovy for future cloud readiness.
•    Evaluate existing components for update in Java or Groovy, as appropriate.
•    Identify and discuss new functionality within v25.4 that may benefit the City in its use of CC&B.
•    Ensure system functionality, performance, and data integrity are maintained or improved in the upgraded environment.
•    Maintain full integrity of integration with MSCS and other critical systems.
•    Apply verifiable data migration methodologies to ensure accuracy and completeness.
•    Ensure compatibility with existing Oracle OSB & SOA Productized integrations and OCI infrastructure; rewrite or update OSB & SOA integrations as needed. Implement quality controls to verify that all integrations and reports function correctly post-upgrade.
- Project Management
•    A comprehensive, milestone-based project plan covering all phases: preparation, discovery, design/development, testing, training, go-live, and stabilization.
•    Qualified personnel in key roles, consistently assigned throughout the project for continuity, with City approval required for substitutions.
•    A formal change control process for scope, schedule, and budget modifications.
•    Stage Gate documentation for each project phase transition, including entrance and exit criteria.
•    Walkthroughs and sign-off on all major deliverables and milestones.
•    Acceptance criteria for deliverables.
•    A Go-Live readiness and execution plan, with defined post-Go-Live hyper care and support duration.
•    Identification of all third-party dependencies, along with an outline of the overall implementation methodology.
•    A milestone-based payment schedule aligned with deliverables and City review checkpoints.
•    Weekly or biweekly status meetings, with detailed progress reporting, KPI tracking, and risk/issue updates.
•    A collaboratively maintained risk and issue register with probability, impact, and mitigation strategies.
•    Support for QA and UAT to ensure deliverables meet City-defined acceptance criteria.
•    Complete project documentation, including updated plans, meeting notes, and a final handover of all project artifacts.
•    Support for transition to steady-state operations, including full documentation transfer and knowledge handover.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 1, 2025