Online Community Engagement Platform

The Vendor is required to provide for an online community engagement platform that can accomplish the functionalities.
- Provide deployment leadership through go-live, business process assessment, configuration planning, system configuration, data conversion, hardware implementation, training, launch readiness, go-live, and post-go-live support.
- The results showed that while 94% of staff value having an online engagement option, 57% identified either new or enhanced features that they said would improve their experience with a future platform.
- In 2018, as part of an overall effort to ensure that engagement is inclusive, transparent and meaningful, the City implemented a branded 24/7 engagement platform called Be Heard Boulder (BHB).
- Needs they identified included, but are not limited to:
•    Automated and reliable analysis of both quantitative and qualitative data
•    Robust reporting options, including ability to disaggregate data and conduct meaningful cross-tabulation within and across BHB projects
•    Multi-language and digital accessibility
•    More flexible integration options with other City-owned digital systems
•    More mobile-friendly access
•    Ability to consolidate and evaluate data collected during companion in-person engagement offerings; and
•    Flexible options to display visuals and videos that will enhance the responding community members’ understanding of the issue.
- Mobile-Friendly Design and Access: Both City staff and community members using the system must be able to access the information and participate in all tools using a variety of devices, including cell phones.
- City Branding: The City must have the ability to brand the platform consistent with its preferences, including desired colors, fonts and logos.
- Enhanced Analysis & Reporting: The platform must provide strong reporting capabilities that include accurate system-created synthesis and/or theming of both quantitative and qualitative data, through explainable AI and other clearly documented and transparent methods. City staff must be able to run a variety of reports, including those that are based on disaggregated participant data to better understand participation/demographic trends. City staff must also be able to run cross-tabulations, preferably across projects. All back-end report functions must be easy to use, and the reports that are generated should be customizable to City branding colors and other specifications. There should be a variety of data visualization options that are easy to use and understand.
- Platform Integration: The platform must allow for seamless integration with the City’s website, GIS data and maps, and other direct communication channels (email/SMS) the City uses regularly. Ideally, community members would be able to access project specific engagement opportunities directly from the City’s website (powered through Drupal) instead of having to visit a new URL. The City must have the option of connecting participants to interactive maps provided by City GIS staff, as opposed to maps that have originated inside the platform.
- Equity, Language Access & Inclusion Support: The platform must provide user-friendly ways for staff to create multilingual content and for participants to navigate the platform in their preferred language. The platform should be designed with inclusive usability principles for people experiencing disabilities as well as limited digital access or experience.
- Flexible Visual/Video Options within Projects: The platform must provide a variety of ways for City staff to include and feature photos, graphics, maps, other static visuals, slideshows and videos to help participants gain a better understanding of the issue or choices they are being asked to consider. Recognizing that different people absorb information differently, the City is seeking a platform that does not limit the number of visuals that can be used to anything less than four per project.
- In-Person Engagement Synergy: The platform must provide an efficient and easy-touse way for staff and/or community participants themselves to input data from in-person engagement offerings related to the same BHB project so that this data is considered as part of the same data set that was collected online.

- Questions/Inquires Deadline: November 14, 2025