Government Operations Platform

The Vendor is required to provide a comprehensive, flexible, and scalable operations management platform.
- This platform will be used across multiple public service departments, including solid waste, traffic services, storm water, environmental services, and parks maintenance. 
- The system must improve efficiency, transparency, and accountability while providing residents with easy-to-use tools to submit and track service requests.
- Asset and Operations Management
•    Track and manage assets specific to Solid Waste, Traffic, Storm water, Environmental Services, and Parks.
•    Record asset conditions, inspections, and maintenance history.
•    Support GIS-based mapping for infrastructure and asset tracking.
- Work Orders, Inspections and Field Operations
•    Create, assign, and monitor work orders across departments.
•    Allow field crews to update status, upload photos, and complete inspections from a mobile device.
•    Live tracking and bread crumbing of field staff for operational visibility.
- Mobile App and Citizen Engagement
•    Mobile-first interface for staff and residents.
•    One-tap reporting for issues/requests with photo/video upload.
•    Bidirectional integration with See Click Fix to ensure seamless communication between resident requests and internal operations.
- Reporting and Transparency
•    Exportable reports for compliance and performance tracking.
- Flexibility and Growth
•    Platform must allow the City to expand use cases over time without requiring vendor redevelopment.
•    Admins must be able to configure workflows, forms, and reporting dashboards independently.
•    Support for customization by department, ensuring workflows meet each unit’s operational needs.

- Questions/Inquires Deadline: November 25, 2025