Back Office System

The Vendor is required to provide back office systems and operational services to support E-ZPass electronic tolling, video tolling, and unpaid toll processing.
- Provide a comprehensive understanding of the back office products and services currently available in the marketplace.
- Provide to replace its legacy back office system with modern back office systems and operational services.
- The services currently provided:
•    Call center services
•    E-ZPass account management
•    Pay-by-plate account management (pre-pay and post-pay)
•    Transaction processing
•    Anonymous account management
•    E-ZPass reciprocity
•    E-ZPass hub administration
•    Transponder management
•    Transponder leasing
•    Transaction and revenue reconciliation
•    License plate image review
•    Violations processing
•    Department hold process
•    Toll rate discounts
•    Interactive voice response (IVR) system
•    Intelligent virtual assistant (IVA)
•    Website chatbot
•    Local walk-in centers (3)
•    Mail house operations
•    Lockbox operations
•    E-ZPass state website hosting
•    Financial and other 3rd party interfaces
•    E-ZPass plus
•    Mobile phone application.