Wellness and Mental Health Self Management Software

The vendor required to wellness and mental health self-management software solution that meets the following requirements for users:
1. Capabilities for a user to have access to both a mobile and web-based platform for participants ages thirteen and up.
•    For individuals who are between thirteen through seventeen years of age, permission from a parent and guardian must be required.
2. A digital self-assessment featuring a comprehensive clinical evaluation that integrates validated clinical questionnaires, along with relevant personal context.
•    Based on digital assessment, a personalized plan will be developed for the user 
•    Opportunity for the assessment to be completed every so often to ensure the plan best meets the user’s needs.
o    The plan and content are continuously refined as the user engages with the program on an ongoing basis for measure-based care.
3. A comprehensive digital library, available to the user in addition to the personalized plan, which includes:
•    Searchable content featuring videos, articles, and exercises curated based on the user’s needs and preferences as determined by the assessment. 
•    Evidence-based digital courses that guide the user through the curriculum.
1. Wellness and health promotion areas:
o    Healthy weight (BMI) maintenance
o    Smoking and tobacco use cessation
o    Encouraging physical activity
o    Healthy eating
o    Managing stress
o    Avoiding at-risk drinking
o    Identifying psychiatric symptoms through self-assessment
o    Recovery and resiliency
o    Treatment monitoring
2. Evidence-based information
o    The organization meets the requirement of “evidence-based” information if recognized sources are cited prominently in self-management tools. 
o    If the organization’s materials do not cite recognized sources, the organization is able to produce a documented process detailing the sources used and how they were used in developing the self-management tools.
- Provide an evidenced-based wellness and mental health self-management software solution that meets the following requirements for the contractor:
1. Support that includes the following:
•    Deployment and implementation of the wellness and mental health self-management software for our community
•    Providing technical support and assistance to the contract holder and users
o    Answering questions
o    Resolving issues
o    Training
o    User manuals
o    FAQ resources
o    Support channels (ticketing system, email, phone number, etc.)
2. Data and reporting:
•    De-identified numbers of users and active users
o    Ability to download data in a user-friendly format (excel, csv, pdf)
o    Summary of de-identified user information, including
o    Age and sex of user
•    Utilization metrics
o    Logins
o    Completed activities
o    Completed reassessment
o    Given crisis resources based on detected need
3. Security and data privacy
•    Ensure the health insurance portability and accountability act (HIPAA) compliance and sign a business associate agreement (BAA)
•    Multi-factor authentication (MFA) for administrative and user logins.
•    Ensure backup and recovery processes are in place, with the ability to restore data as needed.

- Contract Period/Term: 3 years
- Pre-bid Meeting Date: December 2, 2025
- Questions/Inquires Deadline: December 4, 2025