Ticketing Platform

The Vendor is required to provide, at a minimum, the following additional services to its fully integrated individual, group, and season ticketing platform: venue access control (barcoding and integrated event management tools) and customer relationship management utilities (email marketing, audience analytics and segmentation).
- Provide written plans for backup, recovery, and security procedures to ensure data integrity.
- Provide proper support staff with the knowledge, technology, and professionalism to accomplish these services.
- Provide a comprehensive hardware replacement program to maximize the ticketing platform’s usage.
- Provide contact information for the representative that will be responsible for the service and repair of the platform software and hardware.
- Provide services in both English and Spanish, whether through an automated system or live operators.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: December 16, 2025