Food and Lodging Information Management System

The vendor required to provide for the implementation, operational support services and hosting of a comprehensive and configurable cloud-based license and information management software platform to replace its existing state and local government software platform related to environmental, sanitation, and human food regulatory inspection and licensing information management system.
- Solution will empower both internal business users and external stakeholders (e.g., regulated entities, citizens, and local agencies) by delivering robust capabilities in the following key functional areas:
•    Licensing and registration – streamlined application intake, renewal, and approval workflows.
•    Payments and financial transactions – secure, integrated payment processing and financial reconciliation.
•    Inspections – mobile-friendly inspection scheduling, tracking, and field reporting tools.
•    Complaints and investigations – intake, triage, and resolution tracking for complaints or reports of violations.
•    Compliance and enforcement – tools for managing corrective actions, escalations, and enforcement actions.
•    Administrative tools – configuration management, user role and access control, workflow customization.
•    Document management – integrated storage and retrieval of electronic records, permits, and communications.
•    Reporting, dashboards and business intelligence (bi) – real-time performance monitoring and data analytics.
•    Public and partner portals – self-service access to applications, renewals, status updates, and communications.
- Key requirements for the proposed solution include:
•    High configurability – must allow state and local administrators to adapt workflows, forms, business rules, and data structures without the need for custom code.
•    Scalability and extensibility – able to scale to support multiple programs and agencies with varying complexity, while accommodating future policy, regulatory, and technical changes.
•    Cloud-based infrastructure – delivered as a software-as-a-service (SaaS) or platform-as-a-service (PAAS) offering, ensuring high availability, disaster recovery, and modern security standards.
•    Positive user experience – designed with intuitive, modern user interfaces that reduce training time and support a high level of stakeholder satisfaction.

- Questions/Inquires Deadline: December 17, 2025