As Needed Interpretation and Translation Services

The Vendor is required to provide as needed, culturally and linguistically competent written language translation, oral interpretation, and hearing-impaired interpretation services.
- Proposals for either translation or interpretation services or both.
- Interpretation and translation services are sought for on-site and over the telephone contacts as well as document translation.
- Document Translation
•    Translate text documents, brochures, forms, and other media forms into the requested languages
•    Translate source documents (in languages other than English) into English.
•    Support all major office and graphic programs, including but not limited to WORD, PDF, Quark, Publisher, etc.
•    Translated documents in editable formats (e.g., Word, PDF, InDesign, HTML) that mirror the original layout.
•    Engage in interactive processes with project staff to allow for review and corrections by proofreaders to determine the most appropriate translations of terms in a culturally respectful manner.
•    Translate documents according to instructions provided by project staff.
•    Possess capacity to respond to rush requests within a short turnaround time to accommodate program deadlines.
•    Upon request, provide a cost estimate for the requested service within 24 hours of receipt of the service request. Written approval accepting the cost estimate of the requested services, must be received prior to the service(s) being rendered.
•    Provide e-mail and/or hard copies and/or disks of translated materials in within the requested timeframe specified by department.
•    Enact and maintain a strict confidentiality policy.
- Oral Interpretation
•    Provide onsite oral interpreters in requested languages.
•    Provide and schedule oral interpreters in as short a turnaround time as possible (i.e., within 24 to 48 hours).
•    Accept telephone requests from project staff, assign interpreters, and provide confirmation to project staff in a timely manner.
•    Ensure that interpreters assigned are culturally competent, are familiar with the nature of interactions with social service clients, and are sensitive to the barriers that clients face, in terms of language, disabilities (both mental and physical), and educational levels.
•    Enact and maintain a strict confidentiality policy.
- Interpretation for Persons with Hearing Impairments
•    Provide and schedule interpreters in as short a turnaround time as possible (i.e., within 24 to 48 hours).
•    Must accept telephone requests from program staff, assign interpreters, and provide confirmation to program staff in a timely manner.
•    Experience in working with minimal language skills clients and can respond to such needs by providing a certified deaf interpreter to accompany the interpreter and serve as a relay interpreter.
•    Ensure that interpreters assigned are culturally competent, are familiar with the nature of interactions with social service clients, and are sensitive to the barriers that clients face, in terms of language, disabilities (both mental and physical), and educational levels.
•    Provide interpreters certified in American Sign Language (ASL) or other languages appropriate to persons with hearing disabilities.
•    Enact and maintain a strict confidentiality policy.
- Video Remote Interpreting (VRI)
•    Provide interpreting over a video platform with at least some of the parties in another location.
•    Provide video telecommunication service using devices such as web cameras or videophones to provide sign language or spoken language interpreting services.
- Over the Phone Interpreting (OPI)
•    Provide interpreting over a telephone line with at least come of the parties in another location.
•    A 3-way conference call among an interpreter, a non-English speaking individual, and an English-speaking second party.
- Website Translation
•    The County may elect to use various automated or machine-translation technologies to translate website content that does not meet the standard of vital documents, so long as the County ensures that a qualified human translator is available to answer any questions about the translation or need for clarification of the translation.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 5, 2025