Language Interpretation and Translation Services

The Vendor is required to provide translation and in-person, telephonic, and video remote interpreter services in environmental public health (e.g., food establishments, recreational water facilities), medical, social service, and in-home settings for clients and providers with limited English proficiency.
- Provide in-person and video remote American Sign Language interpreter services for clients and providers who are deaf or hard of hearing.
- In-person interpreter services – spoken languages
•    Provides simultaneous or consecutive interpretation, as requested by agency, and remains professional, objective and neutral throughout the meeting.
•    Relays information in its entirety with the meaning preserved throughout the conversation.
•    After two-hour minimum is met, assignment times will be rounded up to the nearest quarter hour and be billed in 15-minute increments of the hourly rate.
•    Contractor will be entitled to a minimum of two hours of compensation at the hourly rate regardless of assignment length.
- Telephonic interpreter services – spoken languages
•    Interpretation of spoken languages delivered via on-demand and pre-scheduled telephone services.
•    Relays information in its entirety with the meaning preserved throughout the conversation.
•    Provides consecutive interpretation and remains professional, objective and neutral throughout the meeting.
•    On-demand and pre-scheduled telephonic interpreter assignments will be rounded up to the nearest full minute and billed at the rates per minute
- Video remote interpreter services – spoken languages
•    Interpretation of spoken languages delivered via on-demand and/or pre-scheduled video remote services.
•    Provides consecutive interpretation and remains professional, objective and neutral throughout the meeting.
•    Relays information in its entirety with the meaning preserved throughout the conversation.
•    On-demand and pre-scheduled video remote interpreter assignments will be rounded up to the nearest full minute and billed at the rates per minute
- In-person interpreter services – American Sign Language (ASL)
•    In-person (physical onsite) interpretation of American Sign Language.
•    Provides simultaneous or consecutive interpretation, as requested by agency, and remains professional, objective and neutral throughout the meeting.
•    After the two-hour minimum is met, assignment times will be rounded up to the nearest quarter hour and be billed in 15-minute increments of the hourly rate.
- Video remote interpreter services – American Sign Language (ASL)
•    American Sign Language interpretation delivered via on-demand and/or pre-scheduled video remote services.
•    Contractor shall ensure interpreter:
•    Provides simultaneous or consecutive interpretation, as requested by agency, and remains professional, objective and neutral throughout the meeting.
•    Relays information in its entirety with the meaning preserved throughout the conversation.
•    Does not paraphrase, edit or omit information which may change the meaning of agency and/or client’s statements.
•    On-demand and pre-scheduled video remote interpreter assignments will be rounded up to the nearest full minute and billed at the rates per minute
- Written translation services
•    Translation of written content into target language(s) at the same reading level as the source content and shall not paraphrase or omit information which may change the meaning of the content.
•    Culturally and linguistically competent.
•    Reviewed for grammatical, spelling and punctuation issues.
•    Maintains consistent use of style and terminology.
•    Written translation fees will be assessed per word based on the English word count.
- Cancellations with more than 24 hours’ notice, neither party shall be penalized.
- Provide customer service via email and phone during normal business hours, 8:00 a.m. to 5:00 p.m. Pacific Time.
- Ensure that technical issues (i.e., issues related to contractor’s telephonic or video remote application or other related system that prevents business as usual) are resolved in a timely manner.
- Initiate resolution of technical issues within 24 hours.
- For telephonic and video remote interpreter services, Contractor shall ensure:
•    Interpreter provides services from a home-based office or office location only.
•    Interpreter conducts video remote services with a plain backdrop with no distractions in the background.
•    Interpreter does not conduct telephone or video remote services while commuting or in public areas.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 23, 2025