Demand Response Transportation Program Service

The vendor is required to provide that demand response transportation program service to eligible county residents in part to ensure independence, well-being, and least restrictive environment for eligible residents who need transportation within the service area.
-The cortran services will consist of:
•A hosted solution, with web-based access for county and vendor to utilize, to share data regarding eligible riders and to audit records. such hosted solution will have all requisite data security features necessary to comply with state and federal law regarding electronically stored information.
•Reservation booking for transportation service up to two (2) weeks in advance. reservation system must include an option for telephone scheduling during business hours, web-based booking and through an app.
•Reservation system must distinguish and schedule accordingly for customers who require wheelchair-accessible vehicles.
•Dispatch service for drivers, real-time tracking of all vehicles, and troubleshooting and customer service as needed. dispatch must also work with drivers to record and report no-shows to county.
•Fleet of vehicles, including wav and vehicles that can transport oversize mobility devices, to be in service from 7a.m. to 6 p.m.
•Transportation for eligible permanent county residents, and their personal care attendants, within service area map.
•Origin-to-destination service to include curb-to-curb. fleet vehicles will be clearly marked with appropriate logos or signage to identify vehicles as cortran providers.
•Recording trips taken, monitoring riders to confirm eligibility, and providing technology to process credit card transactions.
•Documentation of trip and fare information including customer name, trip origin, trip destination, type of trip, level of mobility, date and time.
•Provide ridership information and requested audit documents for county on a monthly basis.
•Roanoke-based operations manager
-Contract Period/Term: 1 year