Voice Communications Network Services

The vendor required to provide voice communications network services for include:
•    Analog business line service - including ancillary features and local calling usage charges, if applicable. 
•    Integrated services digital network (ISDN) primary rate interface (PRI) trunks - including direct inward dial (did), ancillary features, and local calling usage charges, if applicable. 
•    Outbound toll - including intrastate, interstate, and international usage. 
•    Toll (inbound) free – “800” service.
- Service-specific requirements
1. Analog business line service
•    Provide analog telephone service to support equipment such as fax machines, telephones, and smoke and fire alarm monitoring systems. 
•    On-premises devices that may be required to convert transmission signals shall be the responsibility of the contractor.
2. ISDN primary rate interface (PRI) trunks
•    ISDN PRI service shall include direct inward dial (did) numbers, and local calling usage charges, if applicable.
3. Outbound toll
•    Provide intrastate, interstate, and international direct dialing capability from all state telephones.
•    The outbound toll network shall have redundancy and backup capabilities. 
•    There shall be no term agreements or early termination fees for service cancellation.   
•    Primary interexchange code (pic) changes shall be made at no cost to the state and without disruption to the existing service.  
•    It shall be the responsibility of the incoming contractor to ensure that no pic change charges, either direct by the contractor or indirect by a 3rd party, are incurred by the state.
- Toll (inbound) free
•    (Inbound) free service shall have redundancy and backup capabilities. 
•    There shall be no term agreements or early termination fees for service cancellation, and the contractor shall be responsible for functions.
- Billing and payment instructions
1. Billing accuracy
•    Render accurate invoices, preferably in pdf format, and should provide a sample invoice with their quote. 
•    The state is not obligated to pay for incorrect invoices and contractors shall be proactive in working with state agencies if corrections on invoices are required. 
•    The state will not pay late fees or interest on inaccurate invoices.
2. Timely billing
•    Provide initial billing in the billing period immediately following the service installation date, for all monthly billed services. 
•    If services are not billed on a monthly recurring basis, a bill shall be provided within 30 calendar days of the installation date. 
•    Ongoing bills shall be provided within 15 calendar days of the end of the billing cycle.
3. Billing dispute resolution
•    Billing or payment disputes will be referred to the contractor’s dedicated billing representative for resolution with office. 
•    The contractor shall not withhold support or service in response to non-payment of bills when the parties are engaged in a good faith billing dispute pursuant. 
•    The contractor shall not put the state on payment notice, send a state account to a debt collection agency or suspend service for non-payment of accounts when the parties are engaged in a good faith billing dispute pursuant to this section.

- Contract Period/Term: 3 years
- Optional Pre-Quote Submission Conference Date: December 5, 2025
- Questions/Inquires Deadline: December 19, 2025