Office Supplies and Related Services

The Vendor is required to provide office supplies and related services to agency members.
- Enhance your competitive position in the government marketplace, and are eager to work with you to promote the best interests of our participating local governments and qualifying non-profit organizations.
- Enable the agencies to purchase on an “as needed” basis from a competitively awarded contract with high-performance vendors.
- Services include, but not be limited to, the following types of service categories:
• General office supplies
• Cleaning and janitorial supplies
• Breakroom and kitchen supplies
• Ink and toner cartridges
• Copy and printer paper
• Office furniture and accessories
• Environmentally preferred or “green” products
• Related ancillary products and services customarily provided by office supply vendors
- Service and Operational Capability
• Accurate and timely order fulfillment
• Reliable delivery services and geographic coverage
• Effective backorder management processes
• Efficient returns and exchanges procedures, including any applicable fees and turnaround times
• Dedicated account management and customer support structure
• Responsive customer service and issue resolution processes
• Order tracking and shipment visibility
• Disaster recovery and business continuity capabilities
- Technology and Reporting Capabilities
• Detailed spend analytics and usage reporting
• Custom reporting capabilities for participating entities
• User account administration and role-based permissions
• Approval workflow functionality
• Controls for authorized shipping locations and delivery addresses
• Integration capabilities with financial or procurement systems
• Mobile ordering capabilities
• Electronic invoicing and payment options.