The Vendor is required to provide 2-GB broadband internet service.
- Provide a /28 contiguous ipv4 address space (14 useable IP addresses) for use by agency.
- Vendor may act as the default gateway for this network block or may setup a separate routed connection as a /30 or /31 subnet and establish a border gateway protocol session as long as the establishment of the session is at no additional cost to agency.
- Provide their service level agreement (SLA) detailing their service, maintenance, and availability levels.
- Provide a network that will be available a minimum of 99.99% of the time measured monthly per connection (excluding scheduled maintenance in agreed upon maintenance windows).
- Credit shall apply for network unavailability.
• Under 5 minutes (99.99% availability) no credit
• 5 minutes up to 4 hours 10% of monthly recurring charge
• 4 hours up to 8 hours 15% of monthly recurring charge
• 8 hours up to 12 hours 20% of monthly recurring charge
• 12 hours up to 16 hours 30% of monthly recurring charge
• 16 hours up to 24 hours 40% of monthly recurring charge
• 24 hours up to 48 hours 50% of monthly recurring charge
• 48 hours or greater 100% of monthly recurring charge
- Provide 24 hours per day x 7 days a week x 365 days per year coverage including circuit monitoring, problem reporting, and problem resolution.
- Agency must be informed within 15 minutes of any problem with service delivery and provided an estimated time for repair.
- Contact numbers must be provided for problem reporting including an escalation tree.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 6, 2025