Ambulance Billing Services

The vendor is required to provide ambulance billing and collections for county career emergency medical services and volunteer emergency medical services.
- Retrieve the electronic billing file and other billing related information from county government via image trend
- Establish and maintain relationship with county health medical center to retrieve patient information relevant to ambulance billing.
- Bill patients, as applicable, for the following:
• Transports to hospitals;
• Transports to landing zones; and
• Treatment and no transport
- Prepare invoices and mail/email to patients/parties responsible for co-pays and/or deductibles, private pay, and uninsured patients, or as directed by county.
- Invoices prepared shall be professional in appearance and indicate the billing for county.
- Bill the patient’s insurance directly when insurance information is provided.
• The insurance information is unknown or incomplete, the contractor shall attempt to collect this information.
• If still unsuccessful, the patient shall receive a personalized letter requesting the patient submit their insurance information to the billing company.
- Process payments received and ensure all collected revenues are deposited on a weekly basis into county government’s bank account.
- Furnish the following reports with transport unit numbers to county government on a monthly basis:
• Monthly deposit summary and detail;
• Account analysis by month (date of service based);.
• Account analysis by month and payer (date of service based);
• Write-off report summary and detail;
• PATIENT and insurance refund request account summary and detail;
• Aging call detail;
• Aging patient detail;
• Aging summary;
• Third party collections report summary and detail; and
• Detailed weekly settlement reports showing revenue collected for each transporting unit to include joint billing of bls ambulances with upgrades.
- Act as a contractor regarding medical billing and collection services.
- Provide customer service representatives ready to assist patients and county government with patient account information Monday through Friday, 8:00 a.m. to 5:00 p.m. (local prevailing time), excluding holidays recognized by the contractor. a local or toll-free number shall be provided.
- Employ certified and continually qualified ambulance billing coders/billers who shall be current on billing practices and regularly attend organized training.
- Provide, train, and retain staff who shall work closely and candidly with county government staff and its patients daily to ensure collection from every billable ambulance run is practical.
- Provide a dedicated account manager and team to county government to assist with any issues that may arise with billing.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 09, 2025