EMS Collection Services

The Vendor is required to provide locating the name and address of violators, generating notices, and collection of delinquent accounts.
- The services to be provided consist of the following functions:
o    Name, address and social security numbers acquisition of violators (skip trace);
o    Preparing notices to violators;
o    Make phone calls to delinquent debtors
o    Subsequent collection of still delinquent accounts.
o    Provide a web based portal that allows county ems and their billing company staff to have access to real time account information on delinquent debtors.
o    All accounts with the collection agency and are placed in the state setoff debt program will be placed on hold from September 1 of each year until June 30 of the following year to allow the setoff debt process to complete without duplication of payments and unnecessary refunds to patients.
o    No commission will be paid to the collection agency on any funds generated through or from the state setoff debt program. Payments generated from this program will be reported to the collection agency as an adjustment and not as a payment.