Set-Aside Unemployment Cost and Claims Management Services

The Vendor is required to provide set-aside unemployment cost and claims management services for include:
•    Maintain a central control for receipt of separation data and payroll data provided by city departments, boards, agencies, commissions, the office and all correspondence from the department.
•    Maintain a continuing research program and audit benefit payments and charges, thus identifying the source of erroneous or unwarranted payments and reasons therefore and formatting a procedure for correction of these deficiencies of commission or omission.
•    The departmental personnel files and records, and interviewing appropriate personnel who know facts relevant to claimant's cases.
•    Examine the personnel practices of the city and the sheriff as it pertains to compliance with directives, rules, and regulations designed to protect the rights of the city and the sheriff under the employment security law and make recommendations for needed policy changes.
•    Provide individual training materials, included, but not limited to, a supervisor’s guide, to be distributed to the employees attending the training sessions.
•    File, prepare arguments, and appear on behalf of the city and the sheriff, if deemed advisable, for all appeals from local and out-of-state office determinations.
•    Follow up on all disqualifications affected by previous actions to ensure that full benefits of such actions are derived.
•    Including without limitation the payment of any associated costs, and submit a copy of any recorded documents to the city within 30 days after the approval of the associated plan change or amendment
•    Promptly correct any errors or omissions and any work deemed unsatisfactory or unacceptable by the city, at no additional compensation.