Inmate Telephone Services

The vendor is required to provide replace the existing phones, lines, and equipment at the discretion of county corrections, and replace them with telephone hardware, to include state of the art multi-function kiosks.
- The inmate phone systems are a separate phone system, and does not use the county infrastructure.
- Provide a system able to import the inmate identifier from the jail management system data as designated by department.
- Provide a system which fully interfaces with the existing inmate management system (IMS) and medical management system (mms).
- Provide a system which meets ADA (american disabilities act) compliance and provide telecommunication devices for the deaf (TDD/TDY) as requested by county.
- provide a call processing solution to utilize a non-public switched phone network to include the type of protocol and power supplies needed.
- Provide for international collect calling, having an FCC 214 informational tariff filed and submits quarterly form 499 to ensure that international calling is in compliance with federal communications commission (FCC) regulations.
- Provide a system that allows out-going only inmate phone services.
- Provide a system that supports the use of speed dial numbers that connect inmates with free services including but not limited to:
• Bond and release information
• Chaplain services
• Classifications
• Commissary store ordering,
• Crime line
• Inmate banking info inmate grievances – (the ability to accept and process inmate grievances).
• Inmate request (the ability to accept and process inmate requests)
• Notary services
• Programs
• Public defender’s office
• Requesting a medical, dental or mental health appointment
• Video visitation updates
- Provide the caller id of called parties display the toll-free customer service number of the telephone service provider.
- Provide recorded and printed instructions in both english and Spanish.
- Provide all instructions that are in compliance with federal, state, and local requirements.
- Provide live bilingual operator/customer support via a toll-free customer support line which provides support and information for both county and end users, (24/7 365 days/year).
- Provide a system that has the ability to provide automated operator services for dialing instructions, error prompts, and initial contact with the called party and verification of accepted charges.
- Provide a system that provides users account payment setup options.
- Provide a system with the capability of making announcements to the called party
- Provide a system that informs called parties of the amount that will be billed for collect and prepaid calls prior to acceptance of the call.
- Provide a system that alerts staff of a violation of phone privileges (i.e., inmate attempts to place a call to a restricted number) based on the phone number dialed, the inmate placing the call or the phone being used.
- Provide a system with the ability for the department to deny inmates’ access to phones as necessary (an inmate can be restricted to using the phone only when approved by staff).
- Provide the capability to set default durations on phone calls and to set alternate durations by calling number or inmate phone.
- An audio warning shall be heard by the inmate and called party one minute before the call is set to expire.
- Provide a detailed disaster recovery plan to enact in the event of a catastrophic event that impacts the telephone and data systems.
- Provide a comprehensive on-site staff training program designed to familiarize staff with the end user device and capabilities of the system.
- The system shall utilize personal identification numbers (PIN) capable of identifying each inmate caller using a unique PIN.
- The system shall be capable of importing inmate PINs from the jail management system or the capability to auto create PINs without burdening facility staff.
- Inmate PINs shall be able to be reactivated along with all call detail records and inmate recordings if the inmate returns to the facility under the same booking number.
- PIN shall be required before inmates can place calls.
- Prompts and functions for chaplains’ system, classification, notary, programs and inmate grievances
• The system shall have the capability to build custom prompts in addition to the medical prompts that interface with the current jail management system.
• The county shall be able to change the prompts and language as needed without additional cost.
- Fraud management
• Provide a system that has the capability of blocking phone numbers.
• Provide a system that is capable of blocking type of calls such as direct dialed, operator, toll free, etc.
• Provide a system that explains to the recipient of a call from an inmate, how they may have the call permanently blocked in the future.
• The system is capable of identifying the inmate during prerecorded announcements to called parties.
• Provide a system that is capable of identifying and shutting down attempts to place 3-way calls.
• Provide a system that prevents the inmate from receiving a second dial tone, or “chain dialing.”
• Provide a system requiring active acceptance by the called party.
• Provide a system that does not allow communication with the called party until the call is accepted by the called party.
- Monitoring and recording
• Provide a system capable of recording all inmate phone calls and storing
• The recordings locally for immediate retrieval without charge for retrieval of storage.
• Manage all drive space and provide automated backups to ensure integrity is maintained.
• Provide a system that has “off-hook” recording capabilities.
• Provide that a system that allows recorded calls to be transferred to portable storage or an accessible media (i.e., optical discs, etc.) for use by investigators.
• Provide a system that has the ability to convert a recorded call to text format.
• Provide a system with the ability recognize words and alert selected staff on security issues such as the use of “flagged words or phrases.”
• The alert shall be communicated via real time through e-mail and telephone.
• Provide a system with word search capabilities.
• Provide a system that has transcription based on phonetics.
• Provide remote access capabilities to the telephone recording system for designated investigators.
• Provide a system capable of monitoring inmate call without inmate or called party detection.
• Provide a system capable of automatically monitoring and recording calls made to an identified number.
• The ability to provide and certify phone records as authentic for court and other legal purposes.
• Provide investigative tools including the ability to search call records in detail and conduct call recording, as well as save results of searches and archive recordings.
• Provide a system in which investigators can take notes on both live and recorded calls and can’t delete call recordings.
• Provide a system where all call recordings are copied nightly for backup purposes.
• The recordings shall be time and date stamped with unique contact identification. 
• These recordings shall be indexed and stored in a manner that can be queried by non-proprietary software or tools.
- Free calls and payphones
• Provide all inmates with two (2) free five (5) minute phone calls per week.
• The system provides free calling to the office of the public defender.
• Ensure the system provides dial tone for local calls from (currently) 67 free inmate phones in the department booking and release center.
- Contract Period/Term: 5 years
- Non-Mandatory Pre-Proposals Conference Date: June 30, 2025
- Questions/Inquires Deadline: July 3, 2025