Telephone Landline Services

The vendor is required to provide telephone landline service to procuring with public funds the best value consistent with quality, performance, and delivery, through innovative and cooperative buying.
- The board is inviting qualified service providers with the technical expertise, capacity and reliability to quote on business telephone services including the following basic functions.
•    Unlimited local access
•    Long distance network access
•    Inbound toll free 1-800 services
•    911 emergency service access
•    Line hunting (roll over)
•    Fax
•    Modem
•    Point of sale
•    Alarm system compatibility
•    Directory listing
- Provide monthly fees for optional calling feature and services for 4-year term:
•    Call display
•    Call forward
•    Call line id block
•    Call transfer
•    Call waiting
•    Call hold
•    Speed dial
•    Three ways calling
•    Voicemail
- Access to long distance services
•    The long-distance services must be available by dialing 1 + area code + telephone number for county dialing plan locations.
•    International calling shall be available by dialing 011 + country code + routing code + telephone number 
•    LD services must not require the dialing of another set of local or toll-free numbers to reach the access point of the LD services. 
•    List any calling restrictions on long distance services in its submission, if applicable. 
•    The capability of providing the board with long distance access codes. 
•    Clients would be required to enter an access code prior to dialing a long-distance call.
•    Include the access codes on its invoices and monthly reports, showing all long-distance calls made by each client user.
- Technical support
•    The service migration does not cause any disruption to boards telephone services.
•    The supplier shall warrant its services for the duration of the agreement to be in full service at all times 24 hours per day, 7 days per week, 365 days per year.
•    The supplier shall promptly investigate any service deficiency as identified by the board and provide a resolution to resume services to its optimal level, at no cost to the board. 
•    Supplier will provide a single point of access for telephone service troubleshooting. 
•    A toll free or local phone number available seven days a week, twenty-four hours a day, three-hundred and sixty-five days a year. 
•    Supplier shall provide updates to the board during the issue resolution process within four (4) business hours from receiving the incident report. 
•    During the term of the agreement the supplier must inform the board at least thirty (30) days in advance (exclusive of emergency measures) of any major changes which would affect its telephone services (i.e., system upgrades, changes to the network or changes in service functionality, features or capabilities).
- Service quality
•    Single-line telephone sets;
•    Facsimile devices;
•    TTY machines for the hearing impaired;
•    Modems for analog transmission;
•    integrated voice response (IVR) systems;
•    Government secure voice and secure data equipment;
•    PBX systems;
•    Mega-link; and Centrex services.

- Contract Period/Term: 4 years
- Questions/Inquires Deadline: September 29, 2025