Telecommunications Expense Management Services

The Vendor is required to provide Telecommunications Expense Management (TEM) System.
- Provide and manage a TEM System that automatically captures and stores all claims for payment data, billing items, Billing Entity contract terms, inventory items and carrier ordering in a central repository or database.
- Billing Entities managed by the Contractor will range from large, highly complex and frequently recurring billing cycles; to small, straightforward and more intermittent billing occurrences.
- System to be accessible from industry standard operating systems and desktop environments.
- System to be available at all times through a secured website and access provided to all requested updates, status and reporting capabilities via the secured website.
- Allow multiple Billing Entities to have partial read access to the areas of the System that are applicable to their business.
- Set-up and removal of users and the users rights as directed by the State, and includes the ability by the State to set up user rights and provide online administration of those rights.
- Be accessible to State personnel, to monitor and manage agency and Billing Entity user roles and access levels, to define, deploy and manage the different permissions (reflecting the needs of each Billing Entity) in the TEM System.
- Update Billing Entity contract data, as needed, without additional charges to the State, acknowledging that programming and reprogramming of the System’s code may be required as well as configuration changes.
- System shall generate a validation warning or set an alert if an auto renewal applies.
- Automatically receive, timestamp, track, process, and store all types of Claims for Payment, regardless of media or format.