Telecommunications Fee Audit and Compliance Services

The vendor is required to provide telecommunications fees audit and compliance from telecommunications carriers and service providers is essential to funding mission-critical emergency communications.
- Comprehensive solutions that will:
•    Independently validate carrier remittances and uncover and recover underpayments. 
•    Detect and document fee remittance errors, overcharges, contract misalignments, and billing inaccuracies. 
•    Conduct recovery efforts, including credit reconciliation, refunds, and dispute resolution. 
•    Implement ongoing monitoring mechanisms to prevent future errors and ensure long-term compliance. 
•    Deliver measurable impact, including financial recovery, contract optimization, and operational savings.
- Objectives
•    Conduct a comprehensive audit of all telecom fee remittances (voice, data, wireless, etc.) in accordance with the 9-1-1 agency’s applicable statutes, including the state health and safety code. 
•    Different regulations, which will be outlined in subsequent statements of work. 
•    Analyze usage patterns against contractual obligations to identify misapplied rates or unnecessary services. 
•    Initiate and manage disputes, recover unpaid fees, and secure credits. 
•    Provide quarterly reports that include:
o    Audit findings: error details, carrier account, amount, date, and impacted 9-1-1 agency. 
o    Recovery report: credits, refunds, or reconciliations secured, with supporting documentation. 
o    Pending dispute tracker: issues escalated with carriers, current status, and estimated resolution date.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 24, 2025