Audit and Performance Review of Solid Waste, Recycling, and Organics Services

The Vendor is required to provide to conduct a comprehensive audit and performance review of the Consultant's solid waste, recycling, and organics collection services.
- The Consultant shall:
• Participate in a project kick-off meeting with the city to confirm scope, schedule, deliverables, and communication protocols and audit priorities.
• Submit a comprehensive request for information (RFI) identifying all required data and documents, including but not limited to the franchise agreement, approved rate schedules, billing records, customer subscription data, franchise fee reports, payment history, and supporting financial documentation.
• Coordinate with the city and consultant to facilitate efficient data collection and scheduling.
• Conduct all activities in a manner that does not unduly interfere with Consultant operations.
- The City reserves the right to provide direction, oversight, and coordination as necessary throughout the engagement.
- Compliance Review & Agreement Mapping
• Develop a comprehensive compliance checklist covering all measurable provisions of the Agreement.
• Evaluate Consultant compliance against each applicable provision.
• Document findings, including compliance status, supporting evidence and identified deficiencies.
- Billing, Rates, and Revenue Verification
• Verification that rates charged align with approved rate schedules.
• Validation that billed services correspond to actual service levels and customer subscription data.
• Review of billing system controls and processes.
• Identification of discrepancies, overcharges, undercharges, or inconsistencies.
- Franchise Fee and Financial Review
• Recalculation of franchise fees in accordance with the Agreement.
• Verification of gross receipts and revenue reporting.
• Review of supporting financial records and internal controls.
• Identification of discrepancies or underpayments.
- Diversion and Program Performance Review
• Verification of reported diversion rates.
• Evaluation of recycling, green waste, and organics program performance.
• Review of contamination levels and program effectiveness.
• Assessment of alignment with regulatory requirements and Agreement standards
- Operational and Service Performance Review
• Review of collection operations, routing, and service reliability.
• Evaluation of Consultant implementation of required operational procedures.
• Assessment of vehicle, equipment, and facility conditions.
• Observation of field operations, including route audits and service delivery.