AI Assistant and Implementation Partner Services

The vendor is required to provide AI assistant and implementation partner services to procure an enterprise, chat-based AI assistant platform that will become part of the daily work of more than 40,000 executive branch employees.
- This platform will embed AI into everyday government operations, giving staff tools to work more efficiently, communicate more clearly, and deliver services to residents with greater speed, accuracy, and consistency.
- Collaboration and partnership
•    The commonwealth in a federated environment, supporting collaboration across agencies and building connections with higher education, private sector, and other stakeholders in the AI ecosystem. 
•    The commonwealth will work toward positioning state as a national leader in the trustworthy use of AI.
- Training
•    A clear and direct approach to providing training and resources that enable employees to effectively use the AI assistant to perform their jobs more efficiently, enhance productivity, and support their roles across government. 
•    Training should also encourage sustainable and responsible use of AI, helping participants understand not only the immediate functionality of the tool but also the broader environmental impact of its use.
- Change management
•    The commonwealth in managing the complexity of an enterprise-wide rollout. 
•    This includes assistance with program management, communications, and other activities that help employees and agencies adopt the AI assistant effectively and at scale.
- Value determination
•    The commonwealth captures the benefits of the AI assistant by supporting the identification and implementation of impactful use cases, ensuring integration where appropriate, and demonstrating how these efforts lead to better outcomes for the commonwealth residents and the commonwealth workforce.
- Impact and alignment
•    Support the commonwealth in evaluating the overall impact of the AI assistant, including resident, workforce, and economic outcomes, and assist in aligning this work with broader AI initiatives.
- Technical requirements
•    Support integration with the commonwealth’s Entra id authentication for single sign-on.
•    Allow configurable data retention policies, including the option for zero retention.
•    Provide secure API access to enable integration with commonwealth systems and applications.
•    Demonstrate compliance with applicable privacy laws and alignment with recognized security and privacy certifications and frameworks.
•    Support data encrypted in transit and at rest.
•    Ensure that our data is logically segregated from other customers' data.
•    Provide logging of user and system activity with the ability to export records for audit and compliance purposes.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: September 29, 2025