Chatbot AI Powered System

The Vendor is required to provide to design and implement an AI chatbot solution that will be seamlessly integrated with the current website to modernize digital services, optimize the taxpayer experience, and align with the organization’s goals for secure, efficient, and user focused engagement.
- The new solution will deliver an AI chatbot powered by Natural Language Processing, serving as an intelligent agent for both individual and business taxpayers.
- The solution will enable secure controls to ensure data protection, privacy, and regulatory compliance.
- It will improve the taxpayer experience through intuitive, responsive, and user-friendly interactions, while supporting seamless integration with internal systems to ensure consistent, efficient, and effective service delivery.
- Objectives
•    Provide a Natural Language powered Intelligent Agent for taxpayers (individuals and businesses).
•    Enable secure controls.
•    Improve customer experience.
•    Support integration with internal systems through APIs.
- Requirement Gathering:
•    Conduct stakeholder meetings with office.
•    Confirm and document functional, security, and performance requirements.
•    Define metrics for success, including response accuracy, usage rates, and user satisfaction.
- The solution offered must have the ability to:
•    Be integrated with other systems through APIs.
•    Must be able to support Omni-channels (live chat, call, text, email, mobile app, etc.) for assistance.
- Accessibility
•    WCAG2.1 Level AA compliant interface for ADA accessibility.
•    Screen reader compatibility
•    Language simplification for readability
•    Mobile responsiveness for all features.