Chatbot AI Powered Solution

The Vendor is required to provide Implementation of an AI powered chatbot to improve taxpayer's experience on website.
- Services will include providing a natural language powered intelligent agent for taxpayers (individuals and businesses), enabling secure controls, improving customer experience, and supporting integration with internal systems through APIs.
- The solution will enable secure controls to ensure data protection, privacy, and regulatory compliance. It will improve the taxpayer experience through intuitive, responsive, and user-friendly interactions, while supporting seamless integration with internal systems to ensure consistent, efficient, and effective service delivery.
- Provide to design and implement an AI chatbot solution that will be seamlessly integrated with the current website to modernize digital services, optimize the taxpayer experience, and align with the organization’s goals for secure, efficient, and user focused engagement.
- Enable secure controls.
- Provide a Natural Language powered Intelligent Agent for taxpayers (individuals and businesses).
- Confirm and document functional, security, and performance requirements.
- Support integration with internal systems through APIs.
- Develop system architecture, knowledge design, and security framework.
- Create UX/UI for website.
- Provide customers with the ability to print and/or email transcripts
- Provide customer survey at end of chat session
- Customized branding/image of bot
- Be integrated with other systems through APIs.
- Must be able to support Omni-channels (live chat, call, text, email, mobile app, etc.) for assistance.
- Implement reporting to monitor usage, common inquiry topics, response accuracy, and end user satisfaction.
- Provide dashboards and reports to support continues improvement and oversight.