AI Chatbot Services

The Vendor is required to provide AI chatbot to improve customer service, assist prospective students, support current students, and connect users with college programs and services.  
- Technical and platform requirements
•    Chatbot integrate with Sitefinity
•    The chatbot mobile-friendly
•    Solution SaaS (cloud-based)
•    Chatbot rely on external internet searches to generate answers, or can it be restricted to college approved content only
•    Crawler follow and extract text from pdf URL discovered during crawl
•    The chatbot crawl our website and ingest content automatically
•    Offer a test or sandbox environment.
- Compliance, privacy and security
•    Solution FERPA compliant
•    Provide your data privacy policy.
•    The data collected through the chatbot
•    Provide admin audit logs
•    Provide a WCAG VPAT for the chatbot widget
•    College content or user interaction data used to train your AI models.
- Features and functionality
•    Live-person handoff available
•    The chatbot multi-language capable
•    Analytics capabilities, such as usage, common questions, feedback, reporting by date, and custom report builder.
- Content management
•    Level of ongoing manual content loading is required
•    Content is updated and maintained.