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The Vendor is required to provide artificial intelligence (AI) use for one or more consultants to advise senior management on the potential use of AI in all areas of the agency’s operations while maintaining information security.
- Requirement:
1. AI best practice and policy:
• Assist senior management in understanding current trends, benefits, risks, and best practices for AI usage in a government context, especially where large amounts of client information is held and managed.
• Risk management framework for assessing AI.
• Develop a suitable AI policy that protects pii and confidential data in accordance with HUD regulations and state and federal laws, while also optimizing responsible use of available AI systems of operational efficiencies.
2. Assessment of current systems:
• Conduct an assessment of current enterprise systems (such as Yardi, Microsoft, and Laserfiche), including the extent to which these systems have AI built into current platforms and what they offer as expansion options for AI.
3. Responsible, expanded of use of AI:
• Guide senior management in identifying areas where AI could be implemented safely within current enterprise systems, including but not limited to workflow management, outcome and performance measurement, communication with residents and vendors, and management of email and phone calls.
• Tool for assessing the AI risk and benefits for expanded use of current platforms and for potential new software systems: for example, smart sheets, human resources information system (HRIS), procurement software, etc.
4. Implementation: assist in the implementation of the policy:
• Assist in the purchasing of new software or AI modules in existing systems in conjunction with authority outsourced technology consultant.
• Advise on expected budget and costs.
• Assist in the implementation of approved AI uses in specific software systems.
• Create standard operating procedures.
• Create and deliver training programs for staff.
• Tools for monitoring AI use and effectiveness.
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