Artificial Intelligence (AI) Assisted Dictation Software

An artificial intelligence–assisted recording, transcription, and documentation platform for use by approximately 100 to 150 Agency employees during contacts with children, youth, parents, caregivers, and other case participants.
- Solution shall:
1. Securely capture an audio recording of the interaction in both settings, including when no internet connection is available.
2. Produce an accurate, AI-assisted transcript that can distinguish multiple speakers.
3. Use artificial intelligence to format the captured content into approximately 20 to 30 Erie OCY–defined templates.
4. Allow the employee to edit the transcript and any generated template and manually copy approved text into Erie OCY’s system of record. The solution shall not automatically interact with, connect to, or share information with that system.
5. Store the audio recording securely for 60 days.
6. Protect all client-related audio, transcripts, and generated documents under HIPAA, the Pennsylvania Child Protective Services Law, 55 Pa. Code Chapter 3130 (including confidentiality of family case records), and other applicable federal, state, and county requirements.
7. Provide multilingual support.
8. Be offered by a vendor with a demonstrated record of company performance in comparable deployments.