Workforce Assessment and Operational Efficiency Study Services

The Vendor is required to provide workforce assessment and operational efficiency study services to evaluate workforce structure, identify critical skill needs, optimize staffing models, and evaluate the areas for outsourcing or operational improvements over the next five (5) years. 
- Requirement:
1. Workforce analysis
• Leadership vs. non-leadership ratios
• Salaried vs. hourly workforce
• Generalists vs. specialists
• Assess adequacy of staffing following recent reorganization
• Identify mission-critical roles and redundancy levels
2. Service delivery assessment
• Continued in-house delivery
• Potential for partial outsourcing
• Potential for full outsourcing
3. Benchmarking and best practices
• Nearby area districts
• Regional and national water and sanitation utilities
• Workforce models and contracting strategies used by peer agencies
4. Organizational and performance evaluation
• Employee engagement and satisfaction
• Performance management systems
• Recruitment and retention strategies
• Alignment of staff performance with board goals
5. Future workforce planning
• Anticipated population growth
• Increasing service demands
• Recommend new job functions or capabilities needed over next five years
6. Equipment and operational efficiency
• Equipment efficiencies
• Increased contract service support tied to capital or operational improvements
7. Research requirements
• Emergency vs. routine maintenance workforce scheduling
• Workforce-to-contractor ratios
• Customer satisfaction comparisons (internal vs. external services)
• Skill gaps and training adequacy
• Workforce adaptability and resilience
8. Approach and methodology
• Key research questions
• Data collection and cost analysis methods
• Interview strategy, including:
• District employees
• Board members
• Contractors
• Peer agencies.
- The main documents for this RFP are not available on our website.