Public Works Operational Efficiency and Organizational Assessment Services

The Vendor is required to provide public works operations, organizational assessments, operational efficiency studies, staffing analyses, and performance management.
- Organizational assessment
• Organizational structure
• Division responsibilities
• Reporting relationships
• Span of control
• Management practices
• Decision-making processes
• Internal communication
• Organizational accountability
• Succession planning
- Staffing and workforce analysis
• Staffing levels
• Workforce allocation
• Position classifications
• Vacancy trends
• Overtime utilization
• Workload distribution
• Productivity
• Cross-training opportunities
• Workforce planning
- Operational assessment
• Administration
• Buildings and grounds / parks
• Highways and streets
• Sanitation
• Storm water utility
• Water and sewer
- Work management and business processes
• Work order management
• Scheduling practices
• Service request management
• Preventive maintenance programs
• Workflow processes
• Data collection
• Reporting methods
• Process standardization
- Technology assessment
• Asset management systems
• Work order software
• GIS
• Mobile technology
• Fleet management systems
• Customer service platforms
• Reporting tools
• Data analytics
- Financial and operational performance
• Department operating costs
• Labor utilization
• Equipment costs
• Contracted services
• Cost recovery practices
• Budget development
• Opportunities for operational efficiencies.