Inmate Commissary and Banking Services

The vendor is required to provide inmate commissary and banking software system will be designed to manage inmate funds, process commissary orders, and ensure secure financial transactions within the correctional facilities.
- Provide information on the furnishing delivery, installation and maintenance of hardware and software for inmate commissary and banking services.
- Commissary order forms (see attached current order form with all catalog items): order forms will be accessed through our tablet system (global Tel*link).
- The commissary order forms will contain the necessary information for agency to identify the inmate and the inmate’s location in each corrections facility, as well as the items ordered, including, at a minimum the following information:
• Last name, first name, middle initial
• Facility location
• Jail or work annex number
• Housing location
• Item name, quantity and cost
• Gender specific allowable items
• List of indigent items and recoverable costs
• Signature line for inmate with the tablets setup for inmates to acknowledge the order
• Date of order
• Statement of tax rate
- Currently, commissary order can be made anytime via the tablets, kiosks and online, although forms must still be made available in the event of a kiosk malfunction or service interruption.
- Receiving (including retrieving of) commissary order from the tablets, kiosks, online and forms from all housing and facility locations.
- Interfacing of commissary orders into the inmate banking services system.
- Interfacing of all medical fees into the inmate banking services system. (CorrecTek)
- Packing individual inmates’ commissary orders.
- Delivering individual inmates’ commissary orders to the inmate.
- Attached outlines the housing facilities, current full-service delivery schedules.
- Final delivery schedules will be mutually agreed upon.
- Accounting of all inmate transactions.
- All inventory procurement.
- Storage and maintenance of all inventories.
- A system to identify and collect sales taxes from inmate orders.
- A billing system for managing inmates' individual accounts that facilitates the provision of credits for items ordered and billed, which have been confirmed as not received by the inmate.
- A clear audit trail of all individual inmate banking transactions to include deposits, withdrawals, store ordering, inmate fees etc.
- An inmate receipt that includes a received by acknowledgement line (for the inmate’s signature) and details the items received and charges to the inmate’s account.
- Prefer acknowledgement process to be an electronic process.
- Contract Period/Term: 1 year
- Pre-Solicitation Meeting (Mandatory) Date: April 8, 2025
- Questions/Inquires Deadline: April 14, 2025