Comprehensive Banking Services

The vendor required to provide bank accounts: general checking, municipal investment checking, citations, workers comp – CIPA, workers comp -CSAC, and an investment custodial account.
- Services required include:
•    ACH debit and credit services
•    ACH debit block
•    Branch deposits for cash
•    Check scanning services for a desktop check scanner and a remote check deposit
•    Depository services such as online stop payment
•    Positive pay service
•    Electronic fund transfers – ACH and wires
•    Electronic banking, including balance reporting, check inquiry, ACH transmission, wires, and stop payments.
•    Purchasing card program
•    Credit card terminal services
•    Online image retrieval
•    2fa authentication for ACH and wire transmittal and approval or authenticator application
•    Secure online banking payments collected
•    Integration with third-party ERP governmental systems such as Tyler in-code version 9 or 10.
•    Mobile phone accessibility and user capabilities
1. Deposit services
•    Provide a listing of bank branches within the city limits.
2. Returned item processing
•    Items returned for insufficient or uncollectible funds be automatically re-deposited.
•    The bank offers any options that may increase the collection of NSF checks
•    The bank provides online access to electronic images (back and front) of returned items.
•    The bank provides a summary report of returned items identifying the player’s name, depositing location, deposit date, and the type of item returned
3. Availability of deposits
•    Provide a copy of the bank’s availability schedule, including branch deposits.
•    The schedule offered to the city the best one for any customer
•    Quantify the difference and explain how the city may obtain the bank’s best availability schedule. 
•    The bank determines and calculate the availability of deposited items
•    The availability policies differ from the federal reserve bank availability schedule
•    The bank gives immediate availability for on‐us items
•    The bank calculates the availability by item or formula
•    The availability assignment made as soon as checks are released for collection, or is the assignment made at specific times during the day
4. Positive pay
•    The bank offers positive pay and payee positive pay
•    Provide sample reports or a website link. 
•    Provide the transmission method and time windows. 
•    The process and deadline for transmitting ap and payroll check issuance information from the city to the bank. 
•    Frequently can transmission files be uploaded to the bank to issue additional checks and recently voided items
•    The bank offers the ability to enter one-time check disbursements issued during the day manually. 
•    Controls are in place to protect against lost files and duplications of transmissions
•    Will stale-dated checks be reported as exception items
•    Is positive pay required for all demand deposit accounts, even those without check-writing functionality
•    Is teller positive pay available
•    Frequently is check issuance information updated and made available to tellers
•    Any other fraud protection services that the bank provides or recommends.
5. Automated clearing house (ACH) processing
•    Is the bank both a sending and receiving bank of the national automated clearing house association
•    The city submits ACH files or initiate ACH via bank software
•    The transmission cut-off times for one-day and two-day ACH files
•    The procedures used to confirm accurate and secure receipt of the transmission. 
•    Happen to an ACH file if the city exceeds its daily exposure limit
•    Are returned and rejected ACH transactions handled
•    Information does the bank provide to assist in identifying returned and rejected ACH transmissions
•    Bank planning to opt in and participate in processing same-day ACH debits
•    The bank’s procedures for handling debits to the city’s accounts that the city did not authorize. 
•    The bank notifies the city of receiving an unauthorized ACH debit.
•    The bank provides ACH debit blocking, what level of filtering can be applied
•    The bank offers ACH positive pay (the ability to make pay and no-pay decisions on unidentified ACH transactions
•    The city has any experience with a third-party to handle vendor payments via ACH
6. Merchant services and secured e-payments
•    The financial institution’s process.
•    The point-of-sale processing capabilities.
•    Software provided. 
•    Is support and training available
•    Authorization methods do you support, and which do you recommend
•    A discount rate and all other applicable charges for the credit card processing described above. Please include rates for both swiped and non-swiped transactions.
•    Clearing time lag between deposit and posting. 
•    The allowable percentage of downtime and notification of downtime periods
•    Guarantees against "downtime" with services.
•    The fees associated with debit and credit card transactions
•    The applicable interchange fee determined for each transaction
•    The financial institution recommends for minimizing interchange fees
•    The reporting methodology and the availability of reports
•    Adjustments and chargebacks handled
•    Chargebacks and other debit adjustments netted from daily proceeds or debited separately
•    The discount fee refunded when a chargeback or refund occurs. 
•    Security features are available, including account number encryption and a purging policy
•    The bank's efforts to ensure payment card industry (PCI) data security standard compliance and liability. 
•    Type of point-of-sale terminals are required.
•    Provide information on rewards or incentive programs associated with a business credit card.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 20, 2026