Inmate Commissary and Banking Services

The Vendor is required to provide inmate commissary and banking services for include:
- Operation by vendor
• The commissary vendor shall download inmate orders weekly for all commissary items.
• Commissary vendor shall package, box, and ship commissary to the county adult detention facilities for distribution.
• Commissary vendor wishes to conduct packaging on-site, there may be space available for lease to accommodate these operations.
• Computer equipment shall be kept updated quarterly with complete information as to available commissary items, pricing, and other terms and conditions of sale.
• Sufficient on-site staff to manage all aspects of commissary operations, including order processing, delivery, credit handling, inmate request and grievance resolution (as assigned), order staging, and special sales.
- Payment
• Invoice the inmates and detainees who are housed within the county adult detention facilities for all commissary items purchased via their inmate trust account.
- Menu
• Product selection and pricing shall be agreed upon by detention services and the vendor.
• Menu selections shall be reviewed as needed and no less than annually.
• Any changes must be approved by designated detention services personnel.
• May have an alternate menu, one for regular menu items that can be purchased through the kiosk and an alternate for a mobile commissary car.
- Inmate accounting services
• The inmate accounting system shall be compatible with multiple users simultaneously accessing, updating, and using the system from various workstations in multiple physical locations throughout county.
• The inmate accounting system must interface with the existing jail management system and secures systems to include inmate tablets, intake kiosks, public lobby deposit kiosks, and phone accounts.
• The inmate accounting functionality must include:
o Bank reconciliation
o Escheating funds
o Reporting
o Trial balance
o Encumbered funds for specific payables
• The inmate accounting system shall have a full general ledger to administer accounts payable and receivable.
• The inmate accounting system shall have the ability to perform automatic daily charges to designated inmate trust accounts, e.g., daily inmate meal charges
• Individual inmate trust accounts shall be tracked with existing numbers generated by the jail management system.
• County shall, at its own expense, provide personnel to operate the computer software and maintain all inmate trust accounts.
- Deposit services
• Facilitate family deposits to inmate trust accounts via website, toll-free number, and existing kiosks already placed within all facilities.
• Guarantee all deposits and ach money to the designated county inmate fund account daily.
• Fees for banking services and deposit services will not be borne by county or its inmates and detainees.