Billing and Collection Services

The Vendor is required to provide out-of-country billing and collection services to agency in an effort to collect medical bills for patients believed to be residing outside of the state for accounts determined by agency to be uncollectible.
- Provide to obtain reimbursement for hospital’s non-state accounts through provider enrollment, billing, follow-up and collection activities related to such accounts.
- Company will staff and manage an offsite (not on hospital property) billing center to handle billing, tracking, follow-up, collection efforts and activities related to the accounts which must include offsite supervision and management.
- Company will employ professionals versed in the various international insurance plans, travel policies and the wide range of health coverage throughout the globe, to ensure hospital is in compliance and reimbursed properly.
- Remote team must be made up of professionals versed in various international insurance plans, travel policies, and a wide range of health coverage to ensure hospital is in compliance with and reimbursed properly for all services rendered by hospital.
- Company will staff and manage a remote billing center to handle the billing, tracking, follow-up and collection efforts related to the accounts referred to company.
- Company will seek to obtain reimbursement for all necessary account applicable claim forms upon receipt of all information necessary to produce a claim and will be responsible for submitting the claim to the different third party entities.
- Company must adhere to the fair debt collection practices act and all applicable federal and state laws related to billing and collections
- Company’s management team will include legal professionals well versed in travel insurance, foreign insurance plans and familiar with multiple jurisdictional legal requirements.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 3, 2025